Water Filtration Series #3: pH and the Effects It Has on Water Treatment

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There are a lot of options out there now for so-called "Salt Free Water Softeners". Magnetic gadgets (to change the polarity of the water), media to bond the calcium and magnesium together (to make a larger molecular particle) that, theoretically, won't fall out of solution as easily, etc, etc. At this point, all of that is just "Hocus Pocus" and a money grab. Here is a good example of how they get your money, then back down.
I get a call from a young couple who are having well water issues. They asked if I could come out to test their water and see what is going on with it. They spent $3000 a couple of months back on this system they ordered online, which goes onto the plumbing after the well tank. It has several lights on it and a wire that wraps around the copper pipe to condition the water. But their water is still bad. The dishes are getting ruined, and the clothes are getting ruined from rust stains. So we test the water with the magnetic gadget in place, and sure enough, hard, rusty water. The husband wants to be reassured the magnetic gadget isn't doing anything, so I have him remove it, run the water from the well until the pump turns on and off several times to assure them we have a true well water sample and the plumbing is flushed. Same water as before, 20 grains of hardness and 1 ppm of iron.
At this point, I have to prove my point, so I run their water through my mini water softener and show them how a water softener works and how it actually softens and conditions the water to remove hardness and iron.
The picture to the left here shows softened water on the left and hard water on the right.
Comparing all three samples, well water, water from the magnetic gadget, and soft water. They are convinced now that a water softener is the only way to fix their water problems and decide on a single-tank digital metered water softener.
The problem is that they just spent $3000 on that gadget? I say "let's call the company, express your dissatisfaction with the product, and ask for your money back in full". Five minutes on the phone, sure we understand, it didn't work for you, we are sorry that is the case, we will refund your money in full and apply it to your credit card. The wife says she will be glad to ship the system back if they cover the shipping cost. That's OK, you don't need to send it back, just keep it. WOW, that was easy! I waited to tell them this was the third time I have had this happen! Full refund, no questions asked! That tells you how big of a scam magnetic water treatment systems are and how much money they are really making off of it!
Now they have a water softener and are very happy customers. For a LOT less than $3000! They referred me to their friends who bought the same magnetic gadget. They are happy soft water customers now, also! Obviously, the point is you can't fix your water with hocus pocus magic gadgets. The only way to fix your hard water problems is with a salt or potassium-based water softener system.
When we are in a home testing the water, we always treat it as a consultation rather than selling you something. The water analysis and your family's water usage really tell us how to treat the water and recommend the proper water treatment system that will be efficient for your home. It's not one size fits all. I have NEVER seen two families that use the same amount of water. Even on the same water supply, like a community well, the size of the water softener recommended will vary depending on the water usage. Always have your water tested before deciding on a water softener system. A Certified Water Testing Lab is a good source for a complete water analysis.
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A complete water analysis is the key to water treatment solutions |
So now you see every home and situation is different. The best way to ensure you have a water softener system that will give you trouble-free service for many years is to do your homework, get a proper water analysis done to determine what system is best for your family. If this seems to be too big a task to take on yourself, then research your local water treatment companies online for customer testimonials, the Better Business Bureau, and find Certified Water Treatment Professionals in your area by going to the Water Quality Association at WQA.org. They have a database of qualified professionals in your area to help you with your hard water solutions. If you would like to install your own system, I would suggest purchasing a system from a local plumbing supply, not the box stores. A plumbing supply company will help you with how to install the water softener and provide support for you if needed. There are also several reputable online suppliers with great support and competitive pricing that can help you choose the proper water treatment system for your home and family.
Below are links relating to topics discussed in this blog:
Angie's List - Salt-Free Water Softeners: Everything You Need to Know
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Thank you, Ray